*MEDIA ADVISORY * Oversight Hearing Employment Development Department

Thursday, July 30, 2020


Oversight Hearing
Employment Development Department

SACRAMENTO – Today, Thursday, July 30, 2020, as Chair of the Assembly Accountability and Administrative Review Committee, Assemblywoman Cottie Petrie-Norris will be participating in a Budget Committee oversight hearing. The legislators will ask California’s Employment Development Department (EDD) questions about their response to unemployment insurance claims during the pandemic, focusing on service levels, capacity, efficiency and technology modernization.

“EDD is failing California. Every day, we hear from thousands of desperate Californians who are in dire straits - not sure how they are going to pay their bills, make their rent or feed their children. This desperation is being met by a disinterested bureaucracy who fails to answer the phone, return emails or provide any real solutions,” said Assemblywoman Cottie Petrie-Norris (D-Laguna Beach). “This is heart wrenching, maddening and totally unacceptable. After months of banging my head against this wall, I am done being patient. I want to leave this hearing with firm and actionable commitments from EDD to rapidly upgrade their customer service and technology to better serve the people of California.”

Thursday, July 30, 2020
1 p.m.

State Capitol, Room 4202
To view live, go to: https://www.assembly.ca.gov/todaysevents
The public may provide comment by calling toll-free number: 
1-877-692-8957, Access Code: 131 54 202

Chas Alamo, Principal Fiscal & Policy Analyst, Legislative Analyst's Office
Sharon Hilliard, Director, Employment Development Department
Danielle Brandon, Principal Program Budget Analyst, Department of Finance

Since March, EDD has processed more than 8 million unemployment insurance claims and distributed more than $49 billion in unemployment benefits. EDD has implemented several federal benefits programs since the onset of the pandemic, created a seven-days-a-week new call center for customer technical assistance needs, and both redirected and hired thousands of staff to assist with information and resources. Still, there is a backlog of nearly one million claims, and Californians are waiting much too long to interact with a state worker who can help them determine eligibility.


Assemblywoman Cottie Petrie-Norris represents the 74th District including all or parts of Huntington Beach, Newport Beach, Costa Mesa, Laguna Beach, Irvine, and Laguna Woods. She is the Chair of the Accountability and Administrative Review Committee and the Select Committee on Student Debt.  Follow the Assemblywoman on Twitter https://twitter.com/AsmCottie or on Facebook https://www.facebook.com/AssemblywomanCPN.